- Silo to their particular department or function
- Out-of-date or plain wrong
So instead of more just asking around, I went straight to "the system". Before this project, I kind of hear SAP is notorious for their user-unfriendliness. Now, I got to experience first hand.
After a few months of reverse engineering the clients organization through interviews and system analysis, I have came up with a list of useful SAP transcations (some for R3, some for CRM, some for both):
XD01-03 - View/Edit Customer Master Record
PIDE - View/Assign classification to Account Group. Use for synchronization between R3/CRM
SE38 - View/Edit Programs
SE37 - View/Edit Function & Modules
XDN1 - Customer # Range
OBAR - Assign Customer Account Group to Number Range
SE16 - Browse SAP Tables (useful CRM tables includes BUT000, BUT051
SE11 - Maintain SAP Tables
SU53 - Display authorization data (of your login account)
WE02 - IDOC List
SM59 - RFC configuration
SM58 - Transcation RFC error log
BD87 - Status monitor for ALE messages
SE93 - Maintain transcation
SALE - Display IMG (contains stuff about ALE)
SM04 - User List (display a list of connections to SAP)
Useful program
RBDMOIND - Update status in WE02